This smoke shop is the best of the best among smoke shops. Their cigarette and tobacco sales are at #2 in the entire San Bernardino County for the past 2 years. They could become the top store in the near future. This all has translated into foot traffic. Their tangible reasons for being the top store are (1) price (2) variety (3) quality (4) service (5) cleanliness (6) location – easy access for locals and travelers from LA & Las Vegas and (7) customer service. The intangible reasons or the goodwill is because of their (1) image (2) reputation (3) name recognition and (4) client base. Their products are of quality, variety and most reasonable price. The place is clean, organized and well-maintained. The shop setting and layout are comfortable. Customer service is down-to-earth and relationships with the customers are friendly and cordial. Customers are happy and comfortable with the shop and the location. All of these positive reasons mentioned have made it a very successful store. There is every reason that the business will continue to do very well for many more years.
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